Frequently Asked Questions

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FAQ / Licensing

Installation/Setup

What determines a user for licensing. Our company has about 100 users, but we also have mailboxes for system processes. Do those need a license, or will 100 user license cover us?

Are there any competitive upgrade options?
How is Hexamail Guard licensed in a failover scenario? If I need to run two copies so that one can server the failover MX entry how much will this cost?
What are the support and maintenance costs?
If we purchase the Basic product, and the decide to upgrade to Pro, what would be the cost?
Do you offer discounts for charities and not for profit organizations?
If I change or upgrade my email server do I have to purchase a new license for Hexamail Guard?
If i purchase a license for 50 users now and later wish to extend to 100 users to can I simply pay the difference?
Are licenses perpetual?
If I change or upgrade my operating system do I have to purchase a new license for Hexamail Guard?

There are also the following guides: