Email to SMS routing

Email can be routed to mobile/cellular phones as SMS messages. To do this you often need to send the email to an Email to SMS provider. The Email to SMS providers usually require email to be sent to an address of the form NNNNNNNN@emailtosmsprovider.com Responses will often come from an email address specifying the senders mobile phone number.

Lets work through an example.

john@company.com	Sends	Sender changed to support@company.com	To	user@customer.com

For example a customer service operative john@company.com sends a message to user@customer.com. You want the recipient user@customer.com to see they have a new message from support@company.com, and if they reply the original sender john@company.com will get the reply.

user@customer.com	Replies	Lookup correct recipient	To	john@company.com

On the way out the email is reprocessed so that the sender address appears to be support@company.com. On the way back in replies to the email are a rerouted back to the original sender john@company.com. In this way the remote/external user never needs to know the actual internal address of the sender.

john@company.com	Sends/Receives	Hexamail Groups Software	Receives/Replies To	user@customer.com

To do this you require what is known as the Hexamial Groups module. This is a piece of software you can run on your server (or any computer connected to the Internet). It automates the process described above. Whenever it sees an email from the specified group of senders, it alters the sender address and reply-to address such that the recipient can no longe rsee the actual sender address, but instead the group address, e.g. support@company.com. Replies to the modified email are detected and rerouted back to the original sender. The process is entirely automatic.

Hexamail provides the groups module as part of the Hexamail Guard, Hexamail Server or Hexamail Nexus products.